XRP/BCH
0.00061091
0.00012201 (19.97%)
0.00060974  0.00073293
83803.23590000 XRP
XRP/BTC
0.00009880
0.00000210 (2.12%)
0.00009527  0.00010110
127855.04498274 XRP
XRP/ETH
0.00137873
0.00002127 (1.54%)
0.00133978  0.00143035
20589.93036030 XRP
XRP/LTC
0.00567000
0.00036976 (6.52%)
0.00565553  0.00605513
14538.93252114 XRP
BCH/BTC
0.15881040
0.02125175 (13.38%)
0.13555880  0.15887040
56.57223223 BCH
LTC/BTC
0.01691240
0.00020645 (1.22%)
0.01652028  0.01713365
85.28600530 LTC

Help center

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How to start?

How to register with Anybits?

Please go to Sign up page. Complete the form, then click the ‘Create an account’ button and check your email in a few minutes. Click the activation link. Welcome to Anybits!

I haven’t received an activation link.

Kindly click the ‘Resend activation link’ button. If, even after few attempts, you still haven’t received the link, kindly create a ticket with a description of the issue.

It says that my email is already in use.

Most probably, you have registered your account with Bitsane already. Please note that you can use your Anybits login and password to log in to Bitsane and vice-versa.

Verification

Anybits is a crypto-to-crypto exchange. You don’t need to verify your account in order to trade crypto-to-crypto. There is no verification on Anybits.

Deposits/withdrawals

How can I credit my account? Can I use my credit/debit card, PayPal etc.

Anybits is a crypto-to-crypto exchange, therefore you can only deposit and withdraw cryptocurrency.

How do I deposit cryptocurrency?

Kindly go to ‘Balances’ → ‘Wallets’. Choose the currency you would like to deposit, press 'Deposit' on chosen currency. Your deposit address will be generated automatically. Copy the generated address by pressing 'copy to clipboard', launch your desktop wallet (or else) paste the generated address and complete the transaction.

Please note: your transaction has to be confirmed within the blockchain first. Confirmation of a transaction depends on a commission fee and a network status. Sometimes it may take up to a couple of days. We cannot influence on the time of confirmation within blockchain, therefore your patience is highly appreciated.

How do I withdraw cryptocurrency?

Kindly go to ‘Balances’ → ‘Wallets’. Choose the currency you would like to withdraw, press ‘Withdrawal’ on chosen currency. Enter the amount of chosen currency and the address where you would like to withdraw your money, press the 'Proceed' button to finish your withdrawal.

Please note: your transaction has to be confirmed within the blockchain first. Confirmation of a transaction depends on a commission fee and a network status. Sometimes it may take up to a couple of days. We cannot influence on the time of confirmation within blockchain, therefore your patience is highly appreciated.

I deposited cryptocurrency some time ago, but funds still haven’t arrived on my account.

Your transaction has to be confirmed within the blockchain first. Confirmation of a transaction depends on a commission fee and a network status. Sometimes it may take up to a couple of days. We cannot influence on the time of confirmation within blockchain, therefore your patience is highly appreciated.

I accidentally sent my BTC to BCH wallet. Can you credit my BTC to the right wallet?

Please take extra care during the process of depositing funds. Transferring any other currency than the relevant one for the chosen deposit address might result in loss of your deposit.
Following your written request via our ticket system, we would start the procedure of finding and recovering your deposit. This is a time-consuming manual procedure and might take some time before Anybits would be able to recover the deposit sent to the wrong destination.

Please note: Due to the manual nature of deposit finding procedure, there is an additional charge of 25 Euro payable at an order for deposit tracing/recovery stage. Anybits reserves the right not to accept the request for tracing/recovery of wrongly sent deposit under the value of 25 Euro in equivalent.

I have forgotten to enter the destination tag while depositing XRP. What should I do?

Kindly create a ticket with a description of the issue and the transaction ID. We will find the transaction manually and credit your account.

Please note: every ticket is answered in an orderly fashion and it may take some time for us to get to your ticket. Therefore, we kindly ask you to always be attentive while making transactions, it will save you a lot of time.

Orders

How do I place an order?

Visit the ‘Exchange’ page, choose the trading pair, set the order type, order size (how much you want to buy/sell) and then:

  • if the pair is 'the currency you want to buy' → 'the currency you have deposited', kindly press 'Buy' (you will sell the deposited currency and buy the desired one)
  • if the pair is 'the currency you have deposited' → 'the currency you want to buy', kindly press 'Sell' (you will sell the deposited currency and buy the other one)
What is a market order?

A market order is likely to be executed faster because it does not contain restrictions on the price or the time frame in which the order can be executed. Use this order if you want to execute a fast trade at the average market price.

What is a limit order?

A limit order is a take-profit order placed to buy or sell a set amount of a currency at a specified price or better; because a limit order is not a market order, it may not be executed if the price set by you cannot be met during the period of time in which the order is left open.

Who are maker and taker?

Makers are those who are willing to buy or sell at a certain price. They publish their willingness. Takers are those who actively want to buy or sell. They look for a suitable published proposed trade and accept it.

What is the maker/taker fee?

Maker-taker fees offer a transaction rebate to those who provide liquidity (the market maker), while charging customers who take that liquidity (taker). The chief aim of maker-taker fees is to stimulate trading activity within an exchange by extending to market players the incentive to post orders, facilitating trading. You can get acquainted with our fees here: https://anybits.com/help/fees

I have placed an order and it was executed, but the amount in my wallet in wrong.

Your order must have been executed partially. A situation in which a seller fills part of a buyer’s order, but is unable to fill the whole order because of the lack of a corresponding order. For example, if you make an order to sell 1,000 XRP at a certain price, but there are only buyers for 600 XRP, a buyer partially executes the order.
Please always check whether your order was completely executed.

How do I cancel an order?

Kindly go to ‘Exchange’ → ‘Active orders’ and press the red cross on the right side to cancel an order.

Is there a minimal amount of currency to trade?

When placing an order size, kindly pay attention to a system message below the field. It will give you the minimum order size for a chosen currency.

Fees

You can get acquainted with our fees here: https://anybits.com/help/fees.

Vouchers

What is a voucher?

A voucher is a redeemable transaction of currency, used to transfer funds within the platform. Use vouchers if you want to transfer funds to another Anybits account.

How do I create a voucher?

To create a voucher you need to specify the amount, currency and your PIN code. The PIN code must consist of 4 digits.

How do I redeem a voucher?

To redeem a voucher you need to specify the voucher address and a PIN code. Voucher’s owner can redeem the voucher without specifying the PIN code.

API

What is API?

In computer programming, an application programming interface (API) is a set of subroutine definitions, protocols, and tools for building application software. In general terms, it is a set of clearly defined methods of communication between various software components. A good API makes it easier to develop a computer program by providing all the building blocks, which are then put together by the programmer.

What can I use your api for?

Anybits API allows you to use all the features that Anybits platform offers. You will be easily able to integrate exchange engine in your app or display statistics on your website. Documentation presented here describes functions and methods you will need to create your very own superior applications.

Security

Where do I enable two factor authentication?

2FA is available in the ‘Security’ tab and works for voucher confirmation creation and withdrawals confirmation. Google authenticator is being tested at the moment and will be available in the near future.

Does Bitsane offer an affiliate program?

Yes, visit ‘Profile’ → ‘Affiliates’ to see your personal referral link. When someone opens a new Anybits account using your referral link, he (she) will automatically become your referral.

We offer the following incentive bonus programs:

20% of Anybits transaction fee paid by referred customers, including all their future transactions.

If you still have any questions or unresolved issues, kindly create a ticket.

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